Expat Dating Spain Frequently Asked Questions

General

Welcome to Expat Dating Spain!

Welcome to Expat Dating Spain


About you....

This site is for you - An online dating site in Spain for expats or 'hope to be' expats!

With Expat Dating Spain, dating in Spain just got easier.


Join up and take a look around, search broad and narrow, check out everyone on site.


You will find other expats in Spain sharing the same experiences as you, the same challenges as you and the same language as you. We all speak English here!


Finding dates in a large country like Spain is difficult unless it is on-line.

We have tried to make the site as easy as possible, try it out and find out. Tell us if you have difficulties.

Romance is the dream and we do everything we can to help you find the dream.


And - There is more than just romance to be found, this is a social site as well as a dating site.

It’s also about bringing people together and getting connected.

Touring Spain or on holiday? Why not drop someone a line to see if they’d like to meet up for a coffee, just for fun, to make friends – it’s good to get connected!

Spain is a big place, but it can seem  a lot smaller when you know you have friends in and around the regions. And friends may become dates, who knows?


About us....

We want to help you and look after you, treat you as we would like to be treated. We are an independent, privately owned and run dating site here in Spain and everyone is important to us.


YOUR PRIVACY….is vitally important. We are dedicated to providing a service to you that is safe, private, respectable and respectful. We only accept around 1 in 3 applications, because we only have authentic, serious members here.


We do NOT sell your data or share it with anyone.

Anti hacking, profiling and Internet security are a primary function of our technical team. We are dedicated to looking after you, to provide you with our best service and protect your privacy. And all at a very reasonable price!


Want to read more...There is lots more about us on the 'About us' page, which can be found at the bottom of the page.


warm regards,

Katie May and the team at Expat Dating Spain


Help and advice

Some words of advice!

BE ACTIVE

If you want to get noticed – put up a pic! ‘A picture paints a thousand words’ and how true that is.
The first thing anyone notices is what you look like. Have you ever tried to make friends while hiding your face behind your hands, or chatting to someone from under a blanket? It doesn’t work, so put up a profile photo.

There is no need to be shy or concerned about your looks. Unless you are a film star you will look as normal and lived in as every one else. Be positive and show that you’ve got what it takes to face the world without fear. There is someone for everyone but they are never going to find you if you remain hidden in the shadows. So if you really want to make this site work for you, put up a photo or two and get involved.


Your Profile

Take some time to write about yourself. You are unique and that special someone wants to hear all about you. So imagine you are speaking to them, then write it down. Be realistic, not too flowery, don’t exagerate too far and don’t be overly modest either. If you are a little shy about sharing yourself, ask a friend to give you a hand or to write it for you. It’s a nice experience and think how much you’ll enjoy reading someone else’s story as well.


Be Proactive

I’m repeating myself here – because what I’ve said above is about being proactive. But you need to go even further than that, you need to think about your comfort zone and then extend it. Talk to other people, send messages, ask about the region of Spain they live in, what experiences they’ve had, how they found their house, car, cat – whatever. We all have a lot in common here so breaking the ice should not be too difficult. You’ve made the first step by joining the site. Now jump in with both feet and have some fun.

Ask that dreamy looking guy why he’s in Spain, why he’s alone, what’s he having for dinner. Or that beautiful woman why she lives in Alicante and how sad that you live in Mallorca, but just think what fun it would be if you both met up in Barcelona…


And this does bring me on to one issue. Spain is a big country and we’re scattered all around it. In a perfect world our ideal match would live in the next village. But the world is very far from being perfect. Your ideal partner could live many miles from you, so you have to ask yourself – ‘do I miss out on the love of my life because some twist of fate led them to live in the furtherest corner of the country’. Or do you get to know them via messaging, telephone and video? It’s your choice, but we all knew when we came to live here that it would not be easy, because nothing ever is and you may end up visiting all corners of Spain and meeting lots of people and realising that it’s not such a bad idea after all.



WORDS OF CAUTION

There are some things that also need to be said even though they mostly come under the heading of ‘the totally obvious’.
Apply common sense at ALL times. There are scammers and scoundrels on and off the net. If you met an interesting stranger in a bar you would proceed with caution. If you meet a stranger on the internet proceed with the same caution, and then add some.

NEVER, NEVER, NEVER give money to strangers, no matter how wonderfully touching their tale of heroics and tragedy may be. If you have any problems or worries about this PLEASE DON’T DO IT. If someone is asking for money, tell a friend, talk it over and get a second opinion. If you want to write to us, please do, our reply will always be the same – DON’T DO IT.



We do monitor this site carefully, but it is impossible to guarantee we will find all the scammers and scoundrels, so beware and apply some simple common sense to any situation.


This also applies when meeting someone in person. Think about the situation. Don’t do things you would warn others about. Don’t meet in dark, lonely locations, make sure someone knows where you are. Don’t give out your address, don’t go to someone’s house, don’t get in someone’s car.
Think SAFE and act accordingly.



I’m sorry if all this seems obvious and I’m sounding like a school teacher, but you’d be surprised what people do when caught up in all the excitement of a first date. Enjoy yourself, have a ball, but make sure these experiences are good and take appropriate precautions.

There will be lots more added to this page as time goes by, so take a look every so often. I want to hear all about the wonderful stories – I’m a hopeless romantic at heart – and I hope you’ll share them with us. Also if there are cautionary tales or the occasional funny ones, we’d like to hear about that to.
Keep in touch,


From Katie May and the team at expatdatingspain.com


You are more than just your profile photo....

Finding your partner for life is priceless - so what does it take to find that sort of happiness?

 

All it really takes is being positive - here's a few helpful hints....


The key to success is all about reaching out and sharing yourself. Some people already realise this, others are a touch too reserved and wondering why they aren't getting very far.

 

Your profile photo says a lot, but it is like looking at the front of a house - it doesn't show the warm, comfortable, welcoming, friendly you within. It doesn't show your humour, your interests, your ideas or your talents.

 

You are much more than your profile image - so take steps to reveal all the many facets of who you are.


This is not as difficult as it seems - start by putting up more photos. Photos of yourself and of your world - where you have been, what interests you have, your pets, pastimes, artistic ability, even the view from your window - whatever !  Remember - if it interests you, it will interest others.
 

Photographs can illustrate much of who you are, but there is even more to you than that, so you need to go further

Open the door to the person you are behind the profile picture and allow your future partner to see the real you...and you see them because they should be doing the same thing!

 

It's about acting positive and a little effort from you can work miracles.
Suddenly someone realises they had not noticed you before. They realise you both have the same sense of humour, you like doing the same things, love the same places. They look twice, then some more and then who knows what can happen. Just do it - you have everything to gain and nothing to lose!

  

And finally -well we all know that timing is the fickle factor.

If your future love is not here now right now, they will be one day. You know you have done all you can. Keep checking in, keep your profile fresh and updated and when your future partner finally arrives on site, they can find you and you can find them.

Think positive, act positive and when the time is right, all your efforts will pay off.

10 steps to dating success on Expatdatingspain.com


Some people just breeze onto the site, put up a few pics, connect with their chosen one and 'bang' they're off, hand in hand into the sunset.

But it isn't always that easy! It was 4 very long years before I got together with my partner for life and many of us know what it's like being alone for a long time.

It's not for want to trying either, somehow the right the right person isn't around or we just haven't got the hang of dating.

First thing to realise is that it's not really dating, it's communication we need to think about. The dates come once you've opened up and got connected.

Here's 10 simple steps to make connecting easier.

1. Photos are the key.

Your profile photo is the fist thing anyone is going to see. Do yourself a huge favour and put up a good one. I don't mean you need to look like a film star, you need to look like you. It should be a reflection of who you are.
If you're a glam puss, show it off.
If you're a country lover, get your tweeds out.
If you're  sporty type, put your skis on.
What ever!
Go through your photo albums, pick out a clear photo of your self and put it up. If you are a bit unsure, ask someone, us if you like - we are always happy to help.


TIP - some camera photos are big files, over 5 MGs sometimes. Make life easy and screen shot your favourite photos, this reduces the size easily and they will upload much faster. If you are unsure how to screen shot, search google on 'how to take a screen shot' for your device. It is one of the easiest and most useful functions you will learn!

2.Your profile page - 'About me'.


What interests you? What do you like to read about people you are interested in?

Ask yourself these questions and then think about the answers.

The answers are what you will write on your profile page.

Where do you live?

Why are you single?

Star sign - if it means something to you, put it up.

Languages?

Hobbies?

Location - Why are you where you are?

Are you a travel hound - so where are your favourite destinations?

Sporty - What do you enjoy?

Working - What do you do?

Mention all those that relate to you and then add some. If you have a great sense of humour, say so, tell a joke!

People who look at your profile page want to know about you, so do them a favour and help them out....



3.'About the person I would like to meet.'


Well this is over to you!

Generally it is best to leave this to age range, interests and a friendly note, such as 'would love to find music lover to share a night at the opera', or I'm a great cook, fancy swapping recipes?'.

Try not to be overly ambitious. 'Energetic 69 year old seeking 20 something play bunny' isn't going to work. (Well maybe it will, but it rather narrows your choices!)

Be realistic here and above all - be positive. Negative will dampen your chances faster than anything else.



4. Keep your profile fresh.

When you join and fill in your profile page, don't think 'well that's done with now'.

Every so often go back over your page and freshen it up. Add to it, edit it, change your profile pic sometimes.

Just do it when you feel like it, it's not a weekly chore. But it will make a difference because it adds another dimension of who you are.





5. Show who 'you' are.

Your profile page is a bit like the front of your house. Make it look great because it really does reflect a lot about who you are.
 But there is more to you than that.

You have a sense of humour. Show it!

Write up a joke under 'what's happening', put up a funny photo on your wall, share your favourite books and films by recommending them, mention plays or concerts you've been to, with snaps of the event.

If you are artistic - upload pics of your at work, your beautiful garden, your landscape photos, your carefully crafted woodwork, your renovated house.

Whatever appeals to you, put it up. And keep on putting things up. Feed through photos, jokes, funnies, comments, whatever, when you are in the mood.

Let the real you emerge, show your different facets and treat it like the 'dance of the seven veils' - reveal yourself over time and have fun doing it.


6. K.I.S.S.



Getting in touch - how scary is that!!

Up till now it's all been putting your best foot forward. Now you've got to get connected - after all that's what it's really about.
Expatdatingfrance.com has been designed to keep it as easy as we can. It's also free to get connected. This gives you the chance to test things out and get in touch without having it costing you anything.

Start off with these free and simple steps.


Search
Bookmark
Follow

Hola

Fire off an emoticon

Search - can be as wide or narrow as you decide. Use quick search on Dashboard for a search by location.
Or - to see everyone, just put in your gender and the gender you are looking for and press 'search'. This brings up everyone of the chosen gender on the site. You will need to be patient though, there are hundreds to scroll through.

Bookmark - when you find one or more members you like the look of, bookmark them to easily find them again on your Dashboard page. You can bookmark someone by going onto their profile page, clicking on 'more' and then 'bookmark'.

Follow - follow those you admire. Every time they put up a photo, make a comment or refine their profile page, you will see it in your Newsfeed on your Dashboard page. They will not know you are following them unless you tell them.
Most people are being followed by someone, so give your fans something to see - put up photos, make comments and spruce up your profile page!

Say Hola - Hola is an ice breaker. A nice greeting to someone you like. They will receive a notification that you have said Bonjour. Once accepted, you will both be connected and once subscribed, you will both be able to chat and send and receive messages.

Send an emoticon - Emoticons are always free. You can send one to the person of your choice by going to their profile, clicking on 'more' and opting for 'send emoticon'. There are lots to choose from and we are always adding more. They are a great way to send a little note!



7. Communicating


And now for the exciting bit...talking to other people! Having checked everyone out and decided to make an approach, what to say?

Their profile is always a good starting point.
If you both love boats and hill walking you will already have things in common.
Pets, holiday destinations you've visited, where you grew up....all easy going, simple conversational points.

Having opened a conversation, don't think that you must indulge in witty banter or philosophy or the hot topics of the day. We're older and not much wiser. Second time around is different, now we've got baggage, children, debts and most of our conversations are with the dog.

So just be you, be honest about your life, don't be negative about things or other people or your ex; it's a major turn off. Just chat and let things roll gradually along. It's not a competition, no one minds and if someone does then it’s unlikely they're a good match for you anyway. Most people talk about their everyday lives and if not, then their views on life, love and the latest TV series.

It is fun to get to know someone new, treat it like that and it will flow much more easily.

And yes, we do charge for this - we are deeply sorry, but we have to eat! We are the cheapest  site in Spain, starting from only 5euro a month. We are the best value around, so take advantage and get the cheapest option for the longest time. It's economic, it's less stressful and gives you loads of time to find your dream.


8. Now what?

Well - are you ready to meet? In person? Really? Did you do all that stuff above already?

Brilliant!

Let me ask...did you skype or video chat?

It's important for many reasons and you'd be amazed how many people don't do it and get a major shock when they meet up first time.


I had such a fun time once, messaging and chatting with a great guy and he wanted to leap in the car for a 3 hour trip and come visit me within a week of starting to chat. I was all for it, but then said 'hang on a sec'!

We skyped and instantly both realised it wasn't going to work.

I don't know what it was, but that spark just wasn't there. We had a nice chat online and I had the old 'dinner in the oven' get-out cue. Then we both wrote to each other saying that we would be great friends but didn't think it would work out otherwise.
Sad - but you just got to say it like it is.

So try to keep balanced about this. Not everything is going to work out and sometimes you need to hold back and take a reality check. Make sure you video chat or skype first, it could save you a long trip and a difficult conversation.

9. First Encounters


OK, this is it!

You have done all of the above, you can't wait to meet, you feel like a teenager again and have spent days trying on outfits.

You're going on a first date!!

Distance should not matter. We managed to move all the way from our home countries to find our Spainish dream. Worrying about travelling across part of Spain to find someone to share that dream with should never deter you.
Distance need not be a problem, it can even add to the fun; the anticipated arrival after a long drive, a weekend stopover or meeting up in a cute hotel midway between the two of you. See it as a positive way to add spice and fun to your life.


You've probably got a favourite location in mind. We are so lucky that there are many lovely areas of Spain to visit, finding somewhere you can both easily get to shouldn't be too difficult.

Lunch is probably the easiest option, unless they live nearby, in which case take your pick. I met up with a nice guy in our local cafe and brought my friend along just in case. She sat in the corner reading a newspaper! It wasn't necessary, but it was funny. I had a great time, it came to naught eventually but it was so exciting to have someone pay attention to me and go out exploring with.

The point is, it's not likely to happen straight away. You may be one of the lucky ones, but mostly it takes a lot of time. Enjoy the process, enjoy meeting new people, making friends, dressing up, exploring new places. Have fun.

It can be anxious if things don't go the way you want, but it is part of life, part of the journey we must all make. Having a relaxed attitude towards dating and meeting new people is what will make it work for you. Easy to say I know and we all risk a little heartbreak along the way. But the dream lies at the end of the journey and it truly does happen for so many people.
We don't know when, where or with whom - just be open to it and one day, everything will fall into place.



WORDS OF CAUTION

There are some things that also need to be said even though they mostly come under the heading of ‘the totally obvious’.
Apply common sense at ALL times. There are scammers and scoundrels on and off the net. If you met an interesting stranger in a bar you would proceed with caution. If you meet a stranger on the Internet proceed with the same caution, and then add some.

NEVER, NEVER, NEVER give money to strangers, no matter how wonderfully touching their tale of heroics and tragedy may be. If you have any problems or worries about this PLEASE DON’T DO IT. If someone is asking for money, tell a friend, talk it over and get a second opinion. If you want to write to us, please do, our reply will always be the same – DON’T DO IT.

We do monitor this site carefully, but it is impossible to guarantee we will find all the scammers and scoundrels, so beware and apply some simple common sense to any situation.

Think about the situation. Don’t do things you would warn others about. Don’t meet in dark, lonely locations, make sure someone knows where you are. Don’t give out your address, don’t go to someone’s house, don’t get in someone’s car.
Think SAFE and act accordingly.

I’m sorry if all this seems obvious and I’m sounding like a school teacher, but you’d be surprised what people do when caught up in all the excitement of a first date. Enjoy yourself, have a ball, but make sure these experiences are good and take appropriate precautions.


10. And finally...

This is a big country!
Make Spain seem smaller. If you are travelling the country get in touch with someone local from the site. They will know the local area and meeting for lunch, coffee or just a chat is a great way to break a journey. It won't take long to find friends all over Spain and sometimes friendship can turn to romance.

Take advantage of all the site has to offer.
Make friends, have fun with your profile, share your funny/interesting/silly/weird/prettiest photos.

Let yourself go a little and open up. Shine in your own lovely light!

Reach out, your next soul mate may be shy. Make it easy for them to find you.

NEVER give up. What do you have to lose in being on site. So your first encounter didn't work. Who cares, no-one's going to stop you achieving what you set your mind on. Just DO IT!

And when it has worked for you, please, please let me know. I will not share it with a soul unless you specifically state I can. But I would love to hear your story and wish you much good luck for the future.


If you have any issues you would like to discuss with us, or just a helping hand, please get in touch. We will do all we can, including checking out your profile to see if we can offer advice in any way.

We are always happy to help.
The basics and How to's

Registration and your profile

Your profile is uploaded on registration.

If you see a message in red telling you an error has been made, scroll up to find which box you need to fill in.

If you need a hand please do not hesitate to CONTACT US via the contact us section below or by email to Katiemay@expatdatingspain.com


Photos are a requirement. If you get an error message it may be because your photo is too large, over 5 megabytes for instance, or too small.
 
If it comes out side ways that is because it is the way your computer saved it, the easiest way round is to screen shot the photo the right way and use that.

Screen shots will usually work for most problems. If you are not sure how to take a screen shot, search online for how to do it for your device, it is a very useful function and well worth it!

Saying Hola

Say 'Hola' to someone just to break the ice. 


Saying Hola will also link your profile with your chosen person so you can chat and email directly. It's a great starting point!

Changing your profile picture

Step 1

Click on the 'My Profile' button on the main menu or on Quick Links opt for 'change your profile photo'.


Step 2

Hover over your profile picture and see the 'Change your profile photo' button appear. Click it.


Step 3

'Drag and drop an image to the screen of click the button to search your pc or device. Try to ensure the image is a jpg file and if possible it should be below 1mb in size.


Step 4 

Click save when prompted.


You can also use one from your albums. Hover over the top right of the desired photo to find a drop down box, click on this and choose 'save as avatar'.  This will then become your profile photo.


If the photo comes out sideways, it is because your computer saved it like that! Try to screen shot the original photo and then upload that instead. If you would like us to do it for you...Contact us, we are always happy to help!

Matchmaking Preferences

To access your matchmaking preferences;


Step 1

Click on Quick Links  - Change your Matchmaking settings.


Step 2

This takes you to your Matchmaking preferences.


Step 3

Specify the detail of the person you are looking for using the tick boxes.

If the headings are unimportant then click the button at the end of the category.


Hint - The system uses an algorithm that matches 3 items so it is best not to add every characteristic possible or you not will receive many matches and the function will be counter productive.


Step 4

Click save at the bottom of the page.


You will be emailed to inform you of new matches. To change the way you are contacted by the website please see the FAQ on mail notifications and preferences.

Changing your password

To change your password;


Step 1

Click your user name in the top right hand corner of the page.


Step 2

Go to the 'Profile edit' heading.


Step3

Click the change password button at the top of the page.


NOTE - Remember this is case sensitive so if you are using a capital, you will always need to use the capital.


How do I use the video chat function

To video chat you should have already got to know the other person, through 'Hola' and chat. This establishes a link between you both to enable communication.
Step 1 

Click on the 'video chat' button on the main menu.


Step 2

Click on the start broadcasting button in the top left of the screen. shown below.


Step 3

Follow the on screen instructions to prove you are not a robot and to set up your webcam and microphone settings. Much of this will be done for you automatically.


After clicking through the options and details you should be broadcasting.


There are other setting on the page so feel free to explore a little. Toward the top right of the page are options for your speaker and video settings.


Step 4

To stop showing your video just click 'stop broadcasting' on the top left of the page.


Step 5

Leave the page by clicking on a new page after selecting 'stop broadcasting. 

Your preferences and mail notifications

In this menu you can change how we contact you and how your account is set up.


Step 1

Hover the mouse over your user name in the top right hand corner of the screen. A drop down menu similar to the below will appear.



Step 2. Click any of this headings to be taken into a further menu and better control your profile and your account.


My preference

Click here to opt in or out of newsletters and mass mailing from the admin team at expatdatingspain.com.


Mail notification

Click here to change how your account keeps you up to date with what is going on within the website.


Matchmaking preferences

Here you can specify some of the details of the person you are looking for.

Putting up private email and contact details

Private contact details are a no no…why?
Firstly it compromises your own privacy and leaves you vulnerable to unwanted intrusion.
Secondly it is against the spirit of this site.

We hope our fees are not hugely expensive and it allows us to run this service so that people can meet and maybe find their lifetimes partner. Some may consider that to be priceless. We keep our costs to a minimum but we cannot live on fresh air. Please do not post up private contact details and jeopardise the future of this site and spoil everyone else’s chances of happiness.

Members will be removed if they persist in trying to subvert the rules and selfishly exploit this site.

Uploading photos and the Photo Wall.

You can upload photos into your albums via the photo wall. Your profile photos will not appear on the photo wall, only album photos appear here so it is a great place to put up some arty pics, or the view from your window or your best dog! If it says something about you or you just think it interesting, please go ahead and let's see it! (Needless to say, any transgressions against decency will promote instant removal from the site).

To upload a pic...
Step 1
Goto either your dashboard and upload extra photos under the 'Quick Links' or goto 'Photo Wall' and choose 'upload photos'.

Step 2
Upload your photo and choose an album or create a new album.

Step 3
Click on submit.

If you are experiencing any problems, do please ensure you are choosing an album. Omitting this will cause a failure to upload.


Search

Search can be found on the top left of your dashboard.
 
Searching will show who is around and thought to be a good match for you. It doesn't show everyone so you may need to put in a broader search for more choice.
When filling in the search area, use the drop down box to ensure the computer has correctly picked up your input.




The results will show members who fit your search criteria. 

(The results only shows approximate locations so nobody's actual home locations are shown, just their areas.)


Bookmarks

You can bookmark someone you would like to consider. This allows you to easily find their profile again. They will not know you have bookmarked them.

Bookmark members by going onto their profile, clicking on the 'more' box which drops down to reveal a number of options, including bookmark.

Chat

QuickFire chat is great fun, but you need to be a FULL member to enjoy it.

You can contact members really quickly and dialogue is private unless you invite friends in too. Members who you say Hola to or/and followed will show up once chat is opened.

Deleting Profiles

Please contact us and we will remove all your details from the site.
Consider suspending your profile if you intend being away for a while but don't want the hassle of registering again in the future. This way you will not lose all your messages and photos.

Newsfeeds

Newsfeeds list much of the comments and conversations currently on the site between members. Not everything and everybody is on there but they are often interesting, chatty and dynamic.
FULL members can use the comment boxes.
If you don't want your comments on newsfeed, there is a drop down box on the top right where you can delete the comment.

Messaging

Not everyone is a full member and if that is the case they will not be able to answer messages sent to them. They will be notified that they have one. Don’t be too concerned if you don’t get a response, it is not rudeness and they may respond eventually.

Sending private messages is best done on the recipients profile page using the 'send private message' option.

All messages will be sent to the other persons on-site inbox and if their notifications are turned on, they will receive an email into their email inbox address too.

We do not read your messages, they are private and we respect that. This is why we rely on you letting us know if there are any suspicious characters sending out odd messages, please let us know and we will deal with it.


if you get an error message after trying to send a message it is probably because you have not put in a subject. If this is not the case please contact us and we will sort the problem out.


Some old browsers can cause problems when replying to messages.
Updating chrome, firefox, internet explorer should fix this issue. But old ipads with safari cannot be updated beyond safari 5, nowadays only 6 and up can support most new software.
If you are having problems replying to messages, it is easier to send a new message instead, which all browsers should support with out problem.
Either click on the new message box or go to the profile of the person you wish to send a message to and click on 'send private message'.
Don't forget - send Hola's first, which need to be accepted to open up a dialogue.
If you need more help, please don't hesitate to ask via 'contact me'.

Admin profiles

These are profiles the admin team maintain. You will see me around occasionally and there are 3 other admin profiles.
We do not send out false messages, we do not maintain fakes, we are there to check the site is functioning properly and securely and that is all. This is a small but growing company, we are very much aware that we are part of the community and we want to provide a responsible, reliable service to you.

How do I edit my profile?

You can edit your profile on Quick links under 'Change your profile details'.
This will open your profile edit page.
Make your changes.
Save once finished.

What does 'Follow' mean?

If you choose to follow someone then whenever they make a comment, upload photos or whatever, you will see it in your Newsfeed. It allows to keep up with your friends and interests easily.
They do not know you are following them, unless you tell them!

Videos - How to upload them and watch them.

Watching videos is easy, just click on the video option on the top bar and choose from the videos already uploaded.
To upload a video for others to view, there are 2 options.
1. You can add them directly onto the Video page. This is the more difficult  as it requires the full address of the embedded link.
2. An easier option is to add the video onto your 'Newsfeed' on your Profile page. Simply copy the URL from youtube and paste it onto the comment box. It will automatically upload onto the video page, where it can be viewed.


To delete an uploaded video.
You can find the delete option for your video on the Videos page.
You can also delete it from your newsfeed - Find the 'v' arrow on the top right of the box where you uploaded the video, click and the delete option will appear. You can then delete the video from your profile page - it will remain on the video page unless you also delete it there.

If you have any problems with doing this, please contact us and we will help out.


Troubleshooting

Problems with replying to Messages, iPads and old browsers

Messages. Some old browsers can cause problems when replying to messages.
Updating chrome, firefox, internet explorer should fix this issue. But old ipads with safari cannot be updated beyond safari 5, nowadays only 6 and up can support most new software.
If you are having problems replying to messages, it is easier to send a new message instead, which all browsers should support with out problem.
Either click on the new message box or go to the profile of the person you wish to send a message to and click on 'send private message'.
Don't forget - send Hola's first, which need to be accepted to open up a dialogue.


To clear cache from an iPad,
Go to general,
Scroll down the left side to safari,
Look on the right until you find clear history and website data.
Click on it. It should go from red to blue.
Here's a screen shot showing where to find Safari and clear history from it...



I can't close the Chat boxes.

There are 2 chat boxes. Don't forget that you need to send a Hola first to find that person on your chat list.
The first chat box is your contacts list to find the person you would like to chat with, this appears on the bottom right of your screen. To close it - click on the red x and it will minimise to the base of the page.

The chat box for communication with one person opens next to your contacts box. To close the chat box, click on the 'x' at the top right of the box.

These solutions work for all devices.




If you're having problems finding the top of the chat box, use your scroll bar on the right hand side to scroll up or down. If this is not obvious, reduce the screen on your device until the top of the box appears.


I clicked on a link but the site won't open

If you try to enter the site through an external link, such as a notification email of a message or 'match', you may see a notice saying you have limited permissions.
This can be because you are not signed in.
Goto the top right of your screen and click on 'sign in'.

Your computer/device will probably run auto updates, most computers do, and if these updates involve a need to restart the device then it will sign you out of all sites you have open. These usually happen during the night so we are not always aware of them. They are not from us, but from whoever made your device/apps/software/servers etc.

How do I know if my message has been sent or received?

To check if your message has been sent (and therefore received) click on 'messages' at the top right of your screen. Then click on the green section which reads 'view all'.

This will then show all your sent and received private messages and chat messages. If a message is shown here, it is confirmation it has have been sent and received.



All your messages will appear and look like something like this...



I can't see all of a message thread in my messages

If you are trying to look back through your messages with someone, use the scroll bar at the side of the message to scroll up and down. On some devices this is not obvious so run your cursor along the right side of the message box till it appears.


Security

Your Security

In this area we would simply like to mention a few points about your safety and security. We have a number of verification procedures on site. We only approve around 1 in 3 applicants. But we all still need to work together and if you come across anyone who seems a bit odd, please contact us immediately.



Expatdatingspain does not sell or share any of your information to anyone.

Expatdatingspain does not keep or save any of your payment details. You have full control of any payments through Paypal.


Expatdatingspain NEVER shares private information about any data we may have been given, such as your email address, your home address or telephone numbers. THESE SHOULD NEVER BE GIVEN OUT TO ANYONE  AND SHOULD NOT BE PLACED WITHIN YOUR PROFILES.


We can only help protect you, but only you are ultimately responsible for your safety.


Expatdatingspain is an exclusive online introduction and companionship site designed to help people find what they are looking for, but we ask that you are careful with your personal details and the information you provide. We do our best to vet any new users and do not approve anyone if we think they could be false accounts or they are joining from countries outside our ambit. We only allow people on the site who we think we can help, we remove or deny access to anyone who does not fit that criteria.


Trying to identify nefrious accounts can be very difficult and occasionally these accounts may get through our approval system.

Therefore, if you are troubled in any way, or are contacted by people who you have concerns about or are passed on personal email addresses, skype IDs or whatever, please inform us immediately.


Use the safety, security and anonymity of this site and always consider your safety and privacy first.

REMEMBER; IF ANYONE ASKS FOR MONEY, TO INVEST FOR YOU, TO HELP SOMEONE, EVEN FOR CHARITY, DO NOT DO IT!!! CONTACT US IF YOU HAVE ANY CONCERNS.


If you suffer from any sort of abuse please contact katiemay@expatdatingspain.com. OR click on the 'flag' tab which many of the areas on the site have.







Blocking people and other worriesome behaviour

Please contact us if you are uncomfortable with anyone's behaviour, we can suspend or remove anyone causing problems and we will do so if necessary. You can block someone by going onto their 'my profile' page, clicking on 'more' (right of their photo) and choosing 'block'.

Is online dating safe?

Your experience here is as safe as we can make it, but it is a joint effort by you and us.

We only approve 1 in 3 applicants.

We have a strict approval process in place.

Nobody is allowed to join unless we think they fit into our society here. We try to sift out the scammers, scoundrels and we exclude the scantily clad - who are easier to spot! It has to be a team effort though and if anyone thinks there is a scammer or scoundrel in our midst, please tell us and we will act.


Quality is more important that quantity - our site members are an exclusive group and we believe you deserve the best. 

Beware, be warned...

Here is a story from a poor lady who was scammed on a UK site (in no way associated with us).
It is repeated here as an example of how these thieves operate.
Encounters on or off the net should be treated with caution, a bit like fireworks, they are great fun provided they are handled safely. If someone acts like this or in any suspicious manner on this site, please contact us and we will check it out. Please remember, it is your responsibility to act with caution, we can only do so much.

"I was on the Surrey Advertisor dating site.  This is run by Global International in Windsor and links in with many of their other dating sites, so you can get people on there not just from Surrey, but from all over the UK.  This chap 'winked' at me.  He lived in Bakewell, Derbys.  He looked nice and his write up was good and intelligent.  To cut a long story short, we started chatting on the site, then to e-mail, then to Yahoo messenger and text.   A few days after we 'met' he said he had to go to Canada to quote on a job to project manage for a new shopping centre.  He offered to suspend our contact until he got back, but I agreed for it to continue.  Anyway, to cut a long story short, we kept in touch.  He quoted for the job and got it, then problems started with getting equipment in.  He didn't ask me for money, but I offered, as he had the so called back up to pay me back (he showed me a post dated cheque).  Of course it was all a scam.  It went on for 3 months before I realised.  He wove a sad family story of his Australian wife having been killed in a car accident.  His mother lived in Japan, and his daughter lived with her.  He sent photos.  I checked out his house in the UK (renting) and the flat he was renting in Canada.  He was on FB.  His business was on FB.  All documents he sent about the job, including plans of the development seemed real.  He sent photos of the site and the work.  

There is lots more I could say, but that's it in a nutshell.  Things to look out for (that you probably know anyway)

The person wants to go to e-mail straight away

They like Yahoo Messenger to chat on

The English can be good (this chap wrote intelligently), but there can be some very small grammatical mistakes

Sometimes American phrases are used.

They call you Hun, terms of endearment quite quickly.



I learned from the Police Inspector who came to see me that he had had 8 of us women on the go in Southern England.  He was possibly a Nigerian working out of Malaysian Internet Café's.  The police said the computer address seemed to come out of America, but with the so called 'dark net' this can actually be hidden.  Bank accounts were in Dubai, Malaysia and Canada.  It must have been a very well organised and carefully planned organisation."
Our Prices

Cancelling subscriptions and refunds

If you wish to cancel please do so via PayPal directly. It is very easy, but if you are having problems please let us know and we will do what we can to help.


Refunds.....

It depends on the circumstances.

If you inform us that you want to cancel but for some reason fail to do so, we will refund 100%

If it is for valid reasons we will refund 50% of your subscriptions.

If you just forgot, that isn't really our fault.

Please contact us and we will do all we can to help.

How much do Subscriptions cost?

Our prices are the lowest in Spain. That's because we want you to have the best service possible for the lowest price possible.

30 days cost 30euros.
90 days cost 37.50euros.
360 days cost 60 euros - that's only 5 euros a month!

Don't forget...Subscriptions are recurring until you cancel them, but you can cancel at anytime, you will not lose a moment of your membership period even if you cancel the same day you took out your subscription. 

If you need a hand or wish us to cancel your subscriptions for you please contact us and we'll do it for you.

How to cancel your subscriptions

Log in to your paypal account, then go to...


1. My Profile

2. My Money

3. My Pre-approved payments   ---> Update

4, Click on the Merchant's name

5. View Payments

6. CANCEL 


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